Lendlease living customer care
Customer Care

Our commitment to you

Pen and paper

Provide information explaining the purchase process in a clear and helpful manner.

clipboard with choices

Provide you with information about your chosen home, including the available options for finishes and interior choices, if applicable.

Envelope

Keep you regularly updated throughout the build process and prepare you for when your home will be ready.

Hard hat

Help you understand our health and safety policies, if you are visiting our construction sites.

Representative

Invite you to attend a home demonstration in your new home, where our representative will explain the operation of its features.

shield with tick

Explain your home's two-year warranty and what you can expect from us during this time, plus an overview of the NHBC 10-year Building Guarantee.

Manual

Present you with a Home Owner Manual containing warranties, guarantees, guidance on maintenance and servicing and the contact details for your aftersales team.

Magnifying glass

Provide you with an aftersales service to assist and answer any queries you may have once you taken ownership of your new home, including a formal complaints process should you feel unhappy about the service you have received. 

Award Winning Image

Award Winning

Have you heard? Lendlease has won the 2021 Gold Award in the latest independent customer satisfaction awards for the ninth year running!

AFTER SALES

At Lendlease Living we consider every detail, so our dedicated aftersales team are on hand to help you settle into your new home, to answer any questions or queries you may have and support you throughout your 2-year warranty period. 
 
During the first 8 weeks following legal completion, we'll contact you at regular intervals to check how things are going. We also offer visits from our warranty team should you wish to go over any of the information from your home demonstration, such as how to operate elements of your home. You can also take advantage of our complementary 2-hour handyman service to help with those little jobs like putting up shelves, pictures, curtain rails, etc. 

Great quality

‘Great quality, good design, and they have a very eco-friendly design. It's a great development. it doesn't feel like a new build.’



Cambium buyer

Very good

‘In terms of the whole process I found it very good and in terms of the handover and the condition of the flat, I've not had any major issues’


West Grove buyer

Made me feel confident

‘They kept me informed and I like their service. They made me feel confident and comfortable about them. I have already recommended them to my friends.’


West Grove buyer

Brilliant

‘The way they dealt with situations and kept us informed has been brilliant.’


West Grove buyer

Process was good

‘I made a good investment, the process was good and there was nothing for me to worry about.’


West Grove buyer

Extremely satisfied

‘They made me feel good throughout the entire process and I am extremely satisfied.’


Hungate buyer

COMPLAINTS