Customer Care

At Lendlease we are committed to creating a more enjoyable world to live in, where the homes and places we create benefit the people that live, work and socialise within those communities.

We want our customers to enjoy the buying experience and have access to a helpful and efficient aftersales service, once you take ownership of your new property. Our Customer Charter sets out what you can expect from Lendlease throughout the buying process and beyond.

Our commitment to you

We will:

Provide information explaining the purchase process in a clear and helpful manner.

Provide you with information about your chosen home, including the available options for finishes and interior choices, if applicable.

Keep you regularly updated throughout the build process and prepare you for when your home will be ready.

Help you understand our health and safety policies, if you are visiting our construction sites.

Invite you to attend a home demonstration in your new home, where our representative will explain the operation of its features.

Explain your home's two-year warranty and what you can expect from us during this time, plus an overview of the NHBC 10-year Building Guarantee.

Present you with a Home Owner Manual containing warranties, guarantees, guidance on maintenance and servicing and the contact details for your aftersales team.

Provide you with an aftersales service to assist and answer any queries you may have once you taken ownership of your new home, including a formal complaints process should you feel unhappy about the service you have received.

Award Winning

Great news! Lendlease has won the 2020 Gold Award in the latest independent customer satisfaction awards for the eighth year running.

After sales

Our dedicated aftersales team are on hand to help you settle in to your new home, to answer any questions or queries you may have and support you throughout your 2-year warranty period.

During the first 8 weeks following legal completion, we will contact you at regular intervals to check how things are going. We also offer visits from our warranty team should you wish to go over any of the information from your home demonstration, such as how to operate elements of your home. You can also take advantage of our complimentary 2-hour handyman service to help with those little jobs like putting up shelves, pictures, curtain rails etc.

Contact Our Team

Great quality

‘The great quality, good design, and they have a very eco-friendly design. It's a great development. it doesn't feel like a new build.’

Cambium buyer

Very good

‘In terms of the whole process I found it very good and in terms of the handover and the condition of the flat, I've not had any major issues’

West Grove buyer

Made me feel confident

‘They kept me informed and I like their service. They made me feel confident and comfortable about them. I have already recommended them to my friends.’

West Grove buyer

Brilliant

‘They way they dealt with situations and kept us informed has been brilliant.’

West Grove buyer

Process was good

‘I made a good investment, the process was good and there was nothing for me to worry about.’

West Grove buyer

Extremely satisfied

‘They made me feel good throughout the entire process and I am extremely satisfied.’

Hungate buyer

Complaints

Our Customer Services Charter complies with the 2013 Consumer Code. For further information please visit www.consumercode.co.uk

If you have any queries, you would like to make a formal complaint or need assistance either pre or post legal completion, please contact our Completions and Aftersales teams:

Lendlease Residential
The Colmore Building
20 Colmore Circus
Birmingham
B4 6AT
United Kingdom
T: +44 (0)121 712 1700 (option 2)

E: [email protected]

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