Customer Service

At Lendlease we are committed to creating a more enjoyable world to live in, where the homes and places we create can benefit the people that live, work and socialise within those communities. We want our customers to enjoy the buying experience and have access to a helpful and efficient aftersales services once you take ownership. Our Customer Charter sets out what you can expect from Lendlease throughout the buying process and beyond.

Our commitment to you

We will: 

1. Prepare marketing and advertising information which is clear and provides key information about the sale process 

2. Provide you with information about your chosen home, including the available options and choices 

3. Keep you regularly updated throughout the build process and prepare you for when your home will be ready 

4. Help you understand our health and safety policies if you are visiting our construction sites 

5. Invite you to attend a home demonstration in your new home, where our representative will explain the operation of its features

6. Explain your home's two-year warranty and what you can expect from us during this time, plus an overview of the NHBC 10-year Building Guarantee

7. Present you with a Home Owner Manual covering warranties, guarantees, guidance on maintenance and servicing and the contact details for your aftersales team 

Provide you with an aftersales service to assist and answer any queries you may have once you taken ownership of your new home, including a formal complaints process should you feel unhappy about the service you have received Our Customer Services Charter complies with the 2013 Consumer Code. For further information please visit  

If you have any queries or need assistance either pre or post legal completion, please contact our completions and aftersales teams: 

Regus Edmund House 
12-22 Newhall Street 
Birmingham B3 3AS 
United Kingdom 

T: +44 (0)121 712 1700 (option 2)