Customer Services

At Lendlease we are committed to creating a more enjoyable world to live in, where the homes and places we create benefit the people that live, work and socialise within those communities.

We want our customers to enjoy the buying experience and have access to a helpful and efficient aftersales service, once you take ownership of your new property. Our Customer Charter sets out what you can expect from Lendlease throughout the buying process and beyond.

Our commitment to you

We will:
  • Provide information explaining the purchase process in a clear and helpful manner
  • Provide you with information about your chosen home, including the available options for finishes and interior choices, if applicable
  • Keep you regularly updated throughout the build process and prepare you for when your home will be ready
  • Help you understand our health and safety policies, if you are visiting our construction sites
  • Invite you to attend a home demonstration in your new home, where our representative will explain the operation of its features
  • Explain your home's two-year warranty and what you can expect from us during this time, plus an overview of the NHBC 10-year Building Guarantee
  • Present you with a Home Owner Manual containing warranties, guarantees, guidance on maintenance and servicing and the contact details for your aftersales team
  • Provide you with an aftersales service to assist and answer any queries you may have once you taken ownership of your new home, including a formal complaints process should you feel unhappy about the service you have received.

Our Customer Services Charter complies with the 2013 Consumer Code. For further information please visit www.consumercode.co.uk

If you have any queries, you would like to make a formal complaint or need assistance either pre or post legal completion, please contact our Completions and Aftersales teams:

Lendlease Residential
Regus Edmund House
12-22 Newhall Street
Birmingham B3 3AS
United Kingdom

T: +44 (0)121 712 1700 (option 2)

E: aftersales@lendlease.com